Terms & Conditions

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Sales policy

Please take note of our hotel sales policy:

  • Valid credit card required as your reservation guarantee.

  • The final accounts settlement is due at check-out.

  • Should you wish to modify or cancel a confirmed reservation, you can do it online, subject to the Cancellation policy.

  • Sojourn tax and eco tax are included in the price.

RESERVATION CANCELLATION CONDITIONS (depending on the chosen Rate type):

  • ADVANCE PURCHASE RATE: 
    Your credit card will be charged with the total amount of your reservation. Once booked this reservation cannot be modified or cancelled without charge. In case of a no-show the total booking amount will be charged
  • EARLY BOOKING RATE: 
    You may cancel your reservation free of charge up to 14 days prior to arrival. For cancellations after that time the amount of the first night per reserved unit is charged. In case of a no-show without timely cancellation, the total booking amount will be charged.
  • STANDARD RATE: 
    Free of charge cancellation is possible up to 4 days prior to arrival until 14:00 hours (CET). For cancellations after that time the amount of the first night per reserved unit is charged. In case of a no-show without timely cancellation, the total booking amount will be charged.

Please take note of our campsite sales policy:

  • Valid credit card required as your reservation guarantee.
  • Check-in time is after 14:00 on arrival day.
  • Check-out time is before 10:00 on departure day.
  • Late check-out may result in extra charge.
  • Note that children aged 16 and older are charged the adult rate. Please include them in the number of adults.
  • The final accounts settlement is due at check-out.

Should you wish to modify or cancel a confirmed reservation, you can do it online, subject to the Cancellation policy.

Mobile Homes

  • Prices are formed dynamically and the valid price is the one presented at the website at the moment of booking.
  • In addition to the reservation fee, the residential and environmental taxes are paid.
  • The residential and environmental taxes are paid at the reception of the camp.
  • Booking of mobile houses per day includes the stay of persons within the description of the mobile houses, gas, water and electricity cots, a parking space and other camping services.
  • Booking of mobile houses includes additional payment of a single compensation in the amount of EUR 35 which includes: a linen set for 4 beds (upper and lower sheets, double bed pillow cases, 2 sheets and pillow cases for two separate beds) and 2 towels per person.
  • Compensation includes a set of linens and towels, and if you want additional linen, you can rent linens and towels at the camp under valid prices stated at the camping list.
  • If you have up to 2 pets in the mobile house, you will be charged for the mobile house per day, and you will pay for the pets under the valid prices stated at the camping price list.
  • If you have a pet staying with you, linens and cleaning before check-out will cost you EUR 50.

Booking

  • Mobile houses are booked according to types.
  • Mobile houses can be booked min. 1 day before arrival.
  • Your personal data, as well as the data from your credit card, are entirely protected.

Booking cancellation

  • Final cleaning, sojourn tax, and environmental tax are not included in the price of rental.
  • Free cancellation of reservations up to 21 days (14:00 CET) prior to arrival.
  • A credit card is required as confirmation of your stay.
  • For late cancellation of reservations, your card will be charged in the amount of your first night's stay per accommodation unit.
  • In the case of a guest no-show without prior cancellation, your card will be charged in the full amount of the reservation.
  • We shall charge your credit card in the amount of your first night's stay upon the completion of your reservation. In the case of cancellation up to 21 days prior to arrival, the amount charged to your card will be refunded. For cancellation after the cancellation period, the amount charged to your card will not be refunded.

Check-in and check-out

  • Mobile homes can be used on the arrival day from 2:00 PM. On check-out day we ask that our guests make the mobile home available by 10:00 AM.
  • We undertake to keep your booked mobile home until 7:00 PM of the check-in date. After that we reserve the right to resell the mobile home.
  • In case of delays, please, contact and inform us no later than 24 hours before your booked check-in. If you inform us of your delay, we will keep your mobile home until you arrive. In that case, in addition to the costs of the stay, we will charge you with the price of the mobile home for each day of the delay.

Pitches

Prices

  • Prices are valid from 01.11.2016. until recall
  • The listed prices and conditions of this pricelist are valid only for reserved stays. For stays without reservations the prices and conditions are as listed in the valid HRK pricelist at the reception.
  • The price for each unit includes set up of: one caravan, tent or motorhome + one car or motorcycle + child tent direct on the pitch or near caravan or tent

Bookings

  • Pitch booking according to the pitch type
  • We ask for your understanding in case we are not able to confirm the number of a specific pitch, but we would be more than happy to help you with any request you might have if you write it down in the Notes.
  • The pitches can be booked min. 2 days before the predicted arrival date, between 8 July and 20 August. Pitches can be booked min. 5 days before the day of the arrival.
  • Bookings from 8 July until 20 August are generally possible for arrivals on Friday, Saturday and Sunday, while arrivals for other days are not limited.

Minimum stay

  • Minimum stay per pitch is 2 nights, between 8 July and 20 August 5 nights.

The time of check in and check out

  • We undertake to keep your booked pitch until 7.00 PM of the check-in date. After that we reserve the right to resell the pitch.
  • In case of delay, please, contact and inform us until 7.00 PM of the check-in date. If you inform us of your delay, we will keep your pitch until you arrive. In that case, in addition to the costs for the stay, we will charge you with the price of the pitch for each day of the delay.

Cancellation policy

  • Sojourn tax and environmental tax are not included in the price of rental.
  • Free cancellation of reservations up to 21 days (14:00 CET) prior to arrival.
  • A credit card or bank transfer is required as confirmation of your stay.
  • For late cancellation of reservations, the amount transferred as a deposit will not be refunded.
  • In the case of a guest no-show without prior cancellation, your card will be charged in the full amount of the reservation.

Conversion statement

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank.

When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations.

As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Hotel/Campsite reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.

Please do not hesitate to contact our reservation office at the following e-mail address: rezervacije.baska@valamar.com for any additional info.

Bestprice guarantee

Lowest online price guarantee

We guarantee the lowest possible price for accommodation which you can book on-line through our reservation system. If within a period of 48 hr after making a booking you find a lower on-line price than the one offered on our reservation system for the same accommodation, for the same time period and under the same terms and conditions, contact us on (online@hotelibaska.hr) and we will approve an additional 5 % discount on the more favourable price that you have found.
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